In fact, it said my only method for resolving any such problem was to visit the company website. There was no solution to error #1203 in the manual. Since the problem had a code number, I reckoned there was an easy fix. My problems began innocently enough, when the screen on my new 966 All-in-One Dell printer flashed the warning sign: "Cartridge error #1203." The sign directed me to consult my new printer's manual. For the record, it's now four days later, and I'm no less angry. What I thought would be a relatively easy five-minute call to troubleshoot a minor problem with my new printer turned into an agonizing three-hour trip into Dell.Īcting on my mother's advice to relax and take a deep breath whenever I feel ready to lose my cool, I decided to wait a few days to write the remainder of this article. I began writing this piece last Friday, after I was put on hold by Dell (NASDAQ:DELL) service technicians for the fifth time.
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